Report a bug

Found a problem with Codcel or having trouble converting your Excel file to code? We take bug reports seriously and aim to respond within a few business days.

How to contact us

Please send your bug report to:

bugs@codcel.io

To help us resolve your issue faster, please include:

  • A short description of what you were trying to do (e.g. "Convert this Excel model to Rust and Python code").
  • Exact error messages, logs, or stack traces.
  • Screenshots or screen recordings showing the issue.
  • Environment details — Codcel version, OS (Windows/macOS/Linux), Excel version, and which languages/platforms you were generating.

This email is only for product bugs. For sales, pricing, or other questions, use the contact page.

If your Excel file won't convert

Many conversion issues come from workbook structure. Before emailing us:

  1. Review the Excel Guidelines to ensure your workbook follows recommended conventions.
  2. Try creating a smaller test workbook with only the sheets and formulas needed to reproduce the issue.
  3. Replace sensitive data with dummy or anonymized values wherever possible.

A minimal example that still fails is the fastest way for us to identify the root cause.

Your data and privacy

We understand that Excel workbooks and generated code may include confidential business data.

  • Avoid sending highly sensitive or regulated information unless absolutely necessary.
  • Use anonymized or redacted workbooks when you can.
  • All correspondence and files are kept strictly confidential and used only to resolve your issue.
  • Once resolved, we delete your emails and attachments from our systems and follow GDPR-aligned retention rules.

For more details, see our Privacy Policy.

Every report helps us improve Codcel for everyone. Thank you for taking the time to send clear details and examples — it makes a real difference to how quickly we can ship a fix.